ORDERING INFORMATION

How do I place and order?

Ordering from mypartystore.com.au is easy. You can place an order online 24 hours a day, 356 days a year.

What are my payment options?

You can pay with a credit card (American Express, Visa and Mastercard) or a debit card with a Visa/MasterCard logo online or over the phone. All payments are processed using our online secure payment gateway and merchant facility.

All prices are listed in Australian Dollars and include GST(10%). We reserve the right to change prices at our discretion.

Secure Shopping

MyPartyStore uses industry leading technology and the eWAY secure payment gateway to ensure your online shopping experience is as safe as possible. We use 128 Bit SSL encryption. When you enter sensitive information (for example: your name, email address, credit card numbers) on a form on our site we encrypt that information with 128 Bit SSL encryption. 128 Bit SSL encryption is the industry standard encryption technology.

Order confirmation

When you complete your order we will send you an order confirmation email. This confirms that we’ve received your order. If you spot any mistakes in relation to your order (for example, an incorrect delivery address) please let us know as soon as you can on either or on (02) 9977 6417. When we have despatched your order we will send you another email letting you know that the product(s) are on their way. This will also contain your tax invoice.

How do I cancel my order?

If you need to cancel an order for any reason get in touch with us as soon as you can. Generally we won’t be able to cancel an order that has already been processed by us. If we are unable to cancel the order then you can use our returns policy.

Additions or changes to your order

Please note that once you place an order, your order cannot be altered.  If you wish to make additions to your order, we ask that you place a new order. If you have any questions about this, please email us on mypartystore@myinvites.com or call us on (02) 9977 6417.

Availability of stock

MyPartyStore makes every effort to ensure our products are available to meet your requirements; however like with all retail businesses, some items will sometimes run low, be discontinued without the knowledge of MyPartyStore or be backordered by our supplier.  If an item you have ordered is unavailable in the published timeframe, our staff will contact you immediately to let you know and provide you with the option to replace or refund your order.  Items on our website listed as "Available" are to the best of our knowledge, available to ship to you within the advertised timeframe.

Prices and availability of all products are subject to change without notice. Errors will be corrected as they are discovered and MyPartyStore reserves the right to revoke any offer, correct any error, omission or inaccuracy at any time (including after an order has been placed).

Mypartystore.com.au delivers Australia wide. We do not deliver internationally at this stage.

Postage, handling & delivery is calculated at the checkout and depends on your location. Postage, handling & delivery costs are $9.95 (including GST) to Sydney metropolitan addresses and $19.95 (including GST) for all other Australian locations. We cannot deliver to PO boxes. Please click here for a list of Sydney Metropolitan suburbs and postcodes that receive the $9.95 rate. 

We endeavour to have all orders dispatched within 3 workings days of your order being placed once payment has cleared into our account. Actual delivery will depend on your location and the items that you have ordered and can take between 1-14 days. Shipping will take longer to remote and non-metropolitan locations, and will be quicker to metropolitan East Coast locations. If your order is urgent we strongly suggest you contact us to discuss your needs first to make sure that the products will be available in time for your required date before your order is placed.

If you require Express Delivery, please contact us to discuss your options before finalising your order.

If for any reason you're not happy with anything you buy from us, simply return it within seven (7) days of receipt of the product for either an exchange or credit to be used in our store within 6 months. Delivery costs (including packaging and handling fees) are not refundable.

To assist with our returns process, please contact us via email mypartystore@myinvites.com or phone (02) 9977 6417 with notification of any items you intend to return. Please supply the following information:

• Your Name
• Order Number
• Product Name/Code
• Reason for exchange

We will respond with instructions on how to proceed. Returns will be reviewed and authorised by us and all postage, handling and delivery costs will be incurred by the customer and will not be refunded. The only exceptions are if we made and error on your order, or in the event that your order is damaged during transit to you. In these two instances, postage, handling and delivery costs will be fully refunded.

Should you receive a faulty or damaged product, please contact us via email mypartystore@myinvites.com with your specific problem and we'll get back to you promptly.

Our returns policy does not apply to items returned after your event date, items that cannot be returned for hygiene reasons (including underwear, earrings and swimwear) or personalised items. Our returns policy does not apply to sale items. Items purchased at sale prices cannot be exchanged or refunded.

If you have purchased the wrong size or colour, or you are not entirely happy with your purchase, MyPartyStore will offer an exchange or credit note to the value of the items purchased, under the following conditions:

• All products must be returned within seven (7) days of receipt.
• The product(s) must be as new (unused and undamaged) and with their original packaging intact.
• No returns or exchanges on personalised, custom coloured or sale items
• No returns or exchanges on bulk orders of 40 items or more

Apart from returns for damaged products, all products must be returned to MyPartystore in a saleable condition. It is the customer's responsibility to ensure that all returns are packaged so as to prevent damage in transit. Please enclose a copy of your receipt and include your name, order number and reason for return.

In the unlikely event that a product is damaged in transit to you, please send us a digital photograph (2MB or less) of the damaged goods by email, quoting your order number and the product item within seven days of receipt of the item to:

mypartystore@myinvites.com. We will contact you to speak about an appropriate solution for you.

MyPartyStore takes Privacy issues very seriously. In collecting and handling your personal information, we abide by the National Privacy Principles ("NPPs") established under the Privacy Amendment (Private Sector) Act 2001. You can obtain information about the NPPs and your privacy rights at www.privacy.gov.au. At no stage will personal information be passed on to other commercial parties for the purpose of unsolicited contact or marketing.

The following Policy explains our information collection, use and disclosure practices. This Policy applies to all the information collected from you during use of our Web site, www.mypartystore.com.au the "Site". By using this Site, you signify your acceptance of this Policy.

The policy can be broadly summed up by this statement: MyPartyStore will not sell or rent your information to another party and will only use your personal information for the purpose of providing the products and services you have requested from us.

What types of personal information will MyPartyStore collect?

MyPartyStore will only collect the personal information that it needs to help you enjoy the full range of MyPartyStore services. This means that when you use a MyPartyStore website or other MyPartyStore services, MyPartyStore may collect personal information such as your name, address, telephone number, email address and age.

How MyPartyStore collects personal information

We collect personal information from you if you buy something from us, if you subscribe to our newsletter(s), if you sign up for an account with us and also if you enter a MyPartyStore competition.

We may also collect personal information, when you use a MyPartyStore site, by using cookies, recording your IP address and other statistical methods.

When you share personal information with us, we will use our best endeavours to store and protect it securely. We will use SSL encryption to help us with this task.

How we use your personal information

In general, MyPartyStore will only use your personal information to provide the product or service that you have requested from us. More specifically, MyPartyStore may use your personal information to:

• Communicate with you to facilitate your order
• Arrange delivery of the item(s) that you have ordered
• Take payment for the item(s) you have purchased

MyPartyStore may also use your personal information to assist you with product choices and to keep you informed of changes to product ranges or special offers.

MyPartyStore uses cookies, IP addresses and other statistical information to improve our websites, look at aggregated usage statistics, save items that are in your basket and provide other personalised features throughout your time on our sites. We will also use it to generally examine how our customers use and access our websites and services.

MyPartyStore will only communicate with you by email if you have provided us with your email address and consented to receive email communication from MyPartyStore.

The MyPartyStore websites contains links to the sites of third parties. These third party sites are not under the control of MyPartyStore. Please ensure that you visit the privacy policies of those third party websites to be aware of their policy on the handling of personal information.

Who we share your personal information with

Our suppliers

We may share some of your personal information with the suppliers of the products sold on our sites. This is only done to facilitate the delivery of the product(s) you have purchased.

Our logistics partners

We may share some of your personal information with our logistics partners so that they can deliver the products you buy to the address you have given us.

Our billing partners

We may share some of your personal information with our billing partners in order to ensure that your payment is processed smoothly.

Federal or State police authorities

We may disclose your personal information to the relevant authority when required to do so by law, in cases of fraud and where any threats are made against any of our employees, MyPartyStore or the general public.

How you can control your personal information

You are entitled to gain access to personal information that MyPartyStore holds about you. You may amend, correct or update this personal information at any time. If you would like to access any of the personal information we have about you please contact us at service@MyPartyStore.com.au.

If you would like to unsubscribe from receiving any of our commercial electronic messages, such as an email, sent to you by MyPartyStore please visit the my account section. Your request to unsubscribe will be actioned promptly.

MyInvites Communication List

When you sign up to receive special offers and entertaining inspiration, you will become part of the MyInvites Communications List and you will receive the weekly MyWeekend newsletter as well as special offers from time to time. MyPartyStore is 100% owned by MyInvites Pty Ltd. MyInvites Pty takes Privacy issues very seriously and you can view their Privacy Policy here:http://myinvites.com/site/privacy.aspx

Copyright

All images, content and site design and their arrangement is copyright of MyInvites Pty Ltd or, in the case of some of the product images and descriptions, of their original owners. You may not distribute, modify or reproduce content, images or site design without written permission from MyPartyStore.

Liability and indemnity

Subject to applicable law, MyInvites Pty Ltd, its related bodies corporate, its employees, directors, suppliers, shareholders or partners will not be liable for any losses, damages, claims or expenses (incidental, special, exemplary, direct, indirect, consequential or other) arising from the use of our site, products purchased from our site or arising from the use of products purchased on our site.

You agree to indemnify and hold MyPartyStore and its officers and employees harmless from any claims of any nature (including legal costs) by any third party arising out of, or in connection with, your use of the MyPartyStore website.

Limitation of liability – To the extent permitted by law, MyPartyStore ’s liability for any breach of a condition or warranty is limited in the case of goods supplied by MyPartyStore to any one of the following options:

• the replacement of the goods or the supply of equivalent goods;
• the repair of the goods;
• the payment of the cost of replacing the goods or of acquiring equivalent goods; or
• the payment of the cost of having the goods repaired.

In the case of services supplied by MyPartyStore ,MyPartyStore ’s liability is limited to one of the following at our option: 

• the supplying of the services again; or
• the payment of the cost of having the services supplied again.

Content submitted by you - By submitting content for inclusion on our website (such as customer reviews) you grant MyPartyStore a royalty free, worldwide and exclusive license to reproduce, distribute, modify, publish, adapt and publicly display that content.

Legal capacity - By purchasing a product from a MyPartyStore website you warrant that you are over 18 years of age and have the capacity to make a legally binding contract.

Information on this site - While we make every possible effort to ensure the accuracy of the information on a MyPartyStore site we do not provide any warranty or guarantee as to the accuracy of that information. We may change information on this site at any time without notifying you and you agree that the use of any information is at your sole risk. MyPartyStore does not represent that any information obtained from a MyPartyStore website is free from viruses or any other faults or defects.